Online Food ordering app Swiggy found it difficult to treat its customers arbitrarily. Due to this arbitrariness of the company, a court imposed a heavy fine on Swiggy. Actually, Swiggy had charged a delivery charge of Rs 103 from a customer named Suresh Babu for delivering food, after which, while hearing the complaint, the court imposed a fine of about 344 times of the delivery charge of Rs 103 i.e. Rs 35,453 on Swiggy. Gave.
Suresh Babu had ordered food from Swiggy last year
Suresh Babu ordered food from Swiggy on November 1, 2023. The distance between Suresh’s location and the restaurant was 9.7 km, which was increased by Swiggy to 14 km. Due to increase in distance, Suresh had to pay a delivery charge of Rs 103 despite having membership of Swiggy. While filing a complaint with the Commission, Suresh said that under Swiggy One membership, the company had promised free delivery within a range of up to 10 km.
Now Swiggy will give a total of Rs 35,453 to Suresh Babu
The court reviewed the screenshots of Google Maps given by Babu and other evidence and found that the distance had been exaggerated. The court found Swiggy guilty of unfair trade practices and ordered the company to refund Rs 350.48 to Suresh Babu along with 9 percent interest, Rs 103 for delivery, Rs 5000 for mental distress and inconvenience, along with the cost of the case. For this, pay a total of Rs 35,453 including Rs 5000.
Got 45 days time to follow the order
Not only this, the court has also asked Swiggy to deposit Rs 25,000 as punitive damages in the Consumer Welfare Fund of Ranga Reddy District Commission. The court has given Swiggy 45 days to comply with the order.
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